COVID-19
Steps we can take as a community to overcome this together.
At GWL Realty Advisors Residential, we recognize the stress of this pandemic is causing and we are committed to helping you during this challenging time.
Click below for more information and programs that are being offered to support our customers.
Let's get vaccinated
Learn more about getting your vaccine.
Here's what's new:
April 14, 2020 | Anyone returning to Canada without isolation plan required to stay at hotel: Trudeau
April 12, 2020 | Senate approves government’s emergency wage subsidy
April 9, 2020 | Stay at home: Covid-19 orders disrupt Easter, Passover & Ramadan tradition
COVID-19: solidarity around the world
April 14, 2020 | “The Happy Box” a relief project for local businesses
April 13, 2020 | ‘Music for Hope’: Italian tenor Andrea Bocelli performs in empty Milan cathedral
April 12, 2020 | Finding a way to help during the pandemic
COVID-19: helpful tips
April 13, 2020 |Managing anxiety, stress and loneliness during the COVID-19 pandemic
April 10, 2020 |How to safely grocery shop during the COVID-19 pandemic
April 9, 2020 | How to keep your dog entertained & healthy at this time
April 15, 2020
April 14, 2020
Company news & information:
An Important Message to all Residents
As the third wave of COVID-19 continues to grip the country, now more than ever we need to stay diligent in our fight against the virus. Each province is imposing strict measures to help reduce the risk of the virus spreading including, in many cases, stay-at-home orders. While there is light at the end of the tunnel, we recognize the toll this is taking on residents and want to remind you of some important resources we have made available to help get you and your family through the coming weeks.
Timely Updates
This website will continue to provide relevant up-to-date information about COVID-19, our rent deferral program, as well important resources and helpful tips and advice for staying healthy. Under listed resources we have included links to our national and provincial vaccine roll out campaign. Use these links to help book vaccination appointments or for answers to frequently asked questions.
Enhanced Digital Services:
Soon we will unveil our new resident portal, which will feature a number of convenient digital services including the ability to pay your rent online, make maintenance requests and amenity bookings. (Learn more here)
Resident Connect Outreach Program:
In an ongoing effort to check-in on our residents, our team has been calling residents to ensure their needs are being met during this challenging time.
Hello Neighbour Check-in Program:
In the spirit of community, we encourage you to check-in on your neighbours. A simple hello can go a long way to cheering someone up. Heading to the grocery store? Perhaps you can help your neighbour with an errand. Please share your ‘community stories’ here. Together, we can help inspire each other.
24/7 Live Agent
A reminder to all residents that you can now contact one of our live agents 24/7 at (1-833-330-7030) with requests or questions.
Click on the image for more information:
We're in this together
The safety of our community is our priority
In the event that GWL Realty Advisors Residential is advised that a building resident, visitor or on-site employee has either been infected, or is under investigation for possible infection with COVID-19, we will post notices in the building advising as such.
Should an advisory be posted, it is being provided as a precautionary measure intended to protect the comfort and safety of our residents, visitors and employees, and to allows individuals to make informed decisions about the risk of potential COVID-19 transmission.
All common areas (e.g. elevator call buttons, handrails, door handles, and other touch surfaces) are regularly disinfected and Property Management continues with its increased cleaning of these areas. Our on-site employees continue to use appropriate Personal Protective Equipment (PPE), such as gloves, according to existing policies and procedures, as well as following label directions for all cleaning products.
We encourage you to continue to take appropriate measures to protect yourself including handwashing protocols, avoiding touching of the face and to self exclude from meetings with others where you feel unwell.
Cleanliness in High Traffic Areas
We will continue to take a proactive approach to increasing sanitization in all high traffic areas of our properties.
Capital Projects
We have taken steps to stop and reschedule all non-essential contractor work at the buildings.
Closure of Building Amenities
In light of recent events, we have made the decision to change how we support our residents while maintaining our commitment to protecting our employees and residents as best as possible.
Effective immediately, all amenity facilities in our communities will be closed, with the exception of the laundry facilities, until further notice. This includes, if applicable:
Fitness Rooms
Pools
Theatre Rooms
Social/Party Rooms
Guest Suites
Visitors to our communities
We have posted signage at all entrances asking visitors to give thought to their need to enter the community if they have recently travelled to a COVID-19 high risk area; been in close contact with a confirmed or probable case of COVID-19; or who feel unwell in any way, Please note these are simply precautionary measures to ensure the continued comfort and safety of our residents, their visitors and our employees.
Maintenance in Your Home
We are making changes to the way we provide maintenance service in your suite. We take pride in taking care of your maintenance requests in a professional and timely manner and we want to continue to do so. Before conducting maintenance in your home, we will be asking you to consider the following:
Have you recently travelled to a COVID-19 high risk area?
Have you been in close contact with a person who has recently travelled to a COVID-19 high risk area?
Have you recently been in close contact with a confirmed or probable case of COVID-19?
Do you feel unwell (cough, fever, difficulty breathing)?
If you answer YES to any of the points above, we will be taking extra steps to ensure that you and our team are protected. This might require the attendance of an external contractor. In the case that special ordered parts are required to complete the repair, we will advise you of the expected time frame for completion of work. We would like to advise residents that our maintenance request volume is currently higher than usual due to the number of residents staying at home. As a result our maintenance staff will be handling maintenance requests based on urgency. These decisions will be made on a discretionary basis.
In the event that GWL Realty Advisors Residential is advised that a building resident, visitor or on-site employee has either been infected, or is under investigation for possible infection with COVID-19, we will post notices in the building advising as such.
Should an advisory be posted, it is being provided as a precautionary measure intended to protect the comfort and safety of our residents, visitors and employees, and to allows individuals to make informed decisions about the risk of potential COVID-19 transmission.
All common areas (e.g. elevator call buttons, handrails, door handles, and other touch surfaces) are regularly disinfected and Property Management continues with its increased cleaning of these areas. Our on-site employees continue to use appropriate Personal Protective Equipment (PPE), such as gloves, according to existing policies and procedures, as well as following label directions for all cleaning products.
We encourage you to continue to take appropriate measures to protect yourself including handwashing protocols, avoiding touching of the face and to self exclude from meetings with others where you feel unwell.
Your Safety is our Priority
In the event that GWL Realty Advisors Residential is advised that a building resident, visitor or on-site employee has either been infected, or is under investigation for possible infection with COVID-19, we will post notices in the building advising as such.
Should an advisory be posted, it is being provided as a precautionary measure intended to protect the comfort and safety of our residents, visitors and employees, and to allows individuals to make informed decisions about the risk of potential COVID-19 transmission.
All common areas (e.g. elevator call buttons, handrails, door handles, and other touch surfaces) are regularly disinfected and Property Management continues with its increased cleaning of these areas. Our on-site employees continue to use appropriate Personal Protective Equipment (PPE), such as gloves, according to existing policies and procedures, as well as following label directions for all cleaning products.
We encourage you to continue to take appropriate measures to protect yourself including handwashing protocols, avoiding touching of the face and to self exclude from meetings with others where you feel unwell.
Community Assistance
Delivery assistance for seniors for essentials like groceries and household items:
Social Services Support for COVID-19:
Alberta Health Services – Help in Tough Times
City of Toronto – Financial & Social Support
Santé Montréal – COVID-19 Support
Taking care of your mental health (COVID-19):
What is our Government Doing?
Information and updates on COVID-19 are changing rapidly. To stay informed, please consult one of the following government websites for up-to-date information:
Federal:
Alberta
Ontario
Québec
Other Resources:
What Are We Doing?
What are we doing to keep our residents and our team safe?
What Can You Do?
What can residents do to help stop the spread in the community and keep their families and our community safe?
Reminders
If you do not feel well, stay home
Remain at home if you are sick and avoid close contact with anyone in the common areas of the community.Seek medical advice should you exhibit any symptoms of COVID-19 after having traveled to a risk zone, or if you come in contact with others who have traveled to any of those zones.It is crucial that individuals follow quarantine and self-isolation recommendations properly to prevent transmission of COVID-19 to others in a community.
Practice Social Distancing
Social distancing measures are approaches taken to minimize close contact with others in the community. If you are using the laundry facilities, taking the elevator, walking through the lobby or any other common area of the building, please make a conscious effort to use social distancing and limit contact with fellow residents, staff or anyone in your vicinity to a recommended 6 foot distance in an effort to keep everyone safe. Social distancing can never prevent 100% of transmissions, but by following these simple rules, we can all play a critical role in slowing the spread of this virus. Plan ahead by maintaining a supply of essential medications, home supplies and extra non-perishable food in the event you require voluntary quarantine or self-isolation.
Wash your hands... often!
The best way to protect yourself:
Wash your hands often and thoroughly – with soap and water for at least 20 seconds, or use an alcohol-based sanitizer if soap and water are not available.Avoid touching your eyes, nose, and mouth with unwashed hands.Clean high-touch surfaces ie. toys, toilets, phones, electronics, door handles, bedside tables, television remotes, etc. frequently with regular household cleaners or diluted bleach (1 part bleach to 9 parts water).
PREVENT THE SPREAD
Protect against viruses by following these hygiene habits
Prevent the spread
Protect against viruses by following these hygiene habits
Wash your hands often with soap and water for at least 20 seconds
When coughing or sneezing, cover your mouth and nose with your arm or a tissue to reduce the spread of germs
Avoid touching your eyes, nose or mouth with unwashed hands
Stay home if you feel sick
Immediately dispose of any used tissue as soon as possible and wash your hands afterwards
